Compliance-Community Standards Officer

Company: California Association of Community Managers
Location: San Jose
Posted on: November 1, 2024

Job Description:

JOB DESCRIPTION Job Title: Compliance/Community Standards Officer Department: General Manager's Office Work Schedule: M-F, 8:30 a.m. to 5:00 p.m. Classification: Exempt, Full-time Pay Rate: ($27 - $32 per hour) Overview The Compliance/Community Standards Officer is responsible for ensuring compliance with established Board policies, residency rules and regulations, including use restrictions, general rules, and architecture-related approvals and violations. This role involves frequent communication with residents and management of the enforcement process as defined by the Villages governing documents for the Club, Association and Homeowners corporations. The position also includes smoke and carbon monoxide alarm compliance and conducting community-wide inspections. This role provides essential support to the General Manager's office and assists with special projects and general customer service tasks. This position adheres to The Villages' guiding principles and core values by promoting a respectful, safe, and well-maintained community environment. ESSENTIAL JOB FUNCTIONS

• Administer the compliance program for The Villages' three corporations-The Club, Association, and Homeowners Corporation, which includes managing The Club Bylaws, Association and Homeowners Corporation CC&Rs, rules, policies, architectural standards, and procedures. Responsibilities include issuing compliance notices, enforcing actions, and investigating complaints and rule violations.
• Stay informed about governing documents and community rules and assist the Public Safety and Board Services teams with enforcement management, documentation, and administrative tasks.
• Conduct audits to ensure compliance with smoke and carbon monoxide alarm regulations, maintain a log of violations, and provide monthly reports to the General Manager's office.
• Support Public Safety and Board Services during hearings related to policy, rule, and CC&R violations. Make recommendations to the Board and assist with special projects within the General Manager's office.
• Ensure compliance with residency transfer rules for real estate agents, including signage and advertisement regulations.
• Maintain comprehensive records related to rule enforcement, including the receipt and investigation of complaints, and document all communications concerning enforcement matters.
• Collaborate with cross-functional teams in Public Safety, Board Services, and the Office of the General Manager to support compliance and community standards.
• Oversee compliance with insurance requirements (H06 policies), age certification surveys, and residency restriction guidelines as outlined by California Civil Code. Conduct quarterly reviews of live-in healthcare providers.
• Ensure adherence to approved estate sales and residence use rules.
• Perform other duties as assigned by the General Manager's office. KNOWLEDGE, SKILLS, AND ABILITIES
  • Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
  • Strong written and verbal communication skills.
  • Excellent organizational and interpersonal skills.
  • Ability to handle confidential information with discretion.
  • Experience in customer service and community management.
  • Capability to conduct audits and maintain detailed records.
  • Willingness to walk or drive throughout the community for inspections.
  • Ability to work independently with minimal supervision. Minimum Qualifications:
    • An associate degree from an accredited institution.
    • A minimum of three years of experience in a customer service environment with a proven record of success.
    • Exceptional oral and written communication skills.
    • Valid driver's license with a clean DMV record. Working Conditions:
      • Standard working conditions in a professional office environment.
      • Good mobility with average bending and lifting requirements.
      • Ability to work/sit in front of a computer screen. Conditions of Employment:
        • Access to confidential information, including Board decisions, General Manager decisions, and resident accounts, necessitating strict confidentiality.
        • Ability to adapt to a fast-paced, dynamic team environment.
        • Must successfully pass a pre-employment drug test and criminal history check.
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Keywords: California Association of Community Managers, Fremont , Compliance-Community Standards Officer, Other , San Jose, California