Service Specialist

Company: VirtualVocations
Location: Modesto
Posted on: October 31, 2024

Job Description:

A company is looking for a Service Specialist to provide technical support to merchants using their solutions.

Key Responsibilities

Provide technical support and coordination for client services management
Identify and investigate service-related problems, implementing or escalating corrections as needed
Participate in problem reviews, root cause analysis, and trend analysis

Qualifications and Education

University/college degree preferred
Experience in a customer service or IT troubleshooting role
Background in handling customer technical support cases
Experience in training on software and hardware functions
Ability to manage risks associated with business objectives

Keywords: VirtualVocations, Fremont , Service Specialist, Other , Modesto, California

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