SUPERVISOR, OPERATIONS
Company: Blue Shield of California
Location: Lodi
Posted on: October 11, 2024
Job Description:
Your Role -The Medicare team is responsible for servicing
Medicare members including MedSupp an). Total Duals / D-SNP (Dual
Special Need Plans. The Supervisor will report to the department
Manager. In this role you will manage a team of front-line
representatives, focusing on coaching/engagement, Quality,
Inventory Management and helping evolve member experience. -Our
leadership model is about developing great leaders at all levels
and creating opportunities for our people to grow - personally,
professionally, and financially. We are looking for leaders that
are energized by creative and critical thinking, -building -and
sustaining high-performing teams, getting results the right way,
and fostering continuous learning. - -Your Work -In this role, you
will:
- Be responsible for routine operations and people management
functions -
- Foster a great place to work communicating clear roles and
responsibilities and building successful working relationships
across the organization
- Consult and make recommendations to management on operational
issues
- Use concepts and abilities to manage processes and operations,
including procedural changes, inventories, and workload
management
- Apply policies and procedures within health care
operations
- Provide regular coaching to each team member, including audit
feedback, corrective actions, and performance improvement
- Perform routine quality audits for each team member to help
improve the overall quality experience
- Manage onboarding of new team members
- Complete administrative tasks such as updating timecards,
schedule updates, performance and attendance trackers etc.
- Perform additional responsibilities as assigned -Your Knowledge
and Experience
- Requires a minimum of 5 years of prior relevant experience
- Requires a minimum of 2 years of experience operating in a lead
role or equivalent leadership training or manager training -
- Requires living within 50 miles radius from one of our
California office locations - i.e. Lodi, Rancho Cordova, El Dorado
Hills, Redding, Long Beach, Oakland, Woodland Hills -
- Understands basic supervisory/ management approaches such as
work scheduling, prioritizing, coaching and process execution
-
- Typically, requires broad job knowledge of technical or
operational practices within assigned discipline
- Medicare experience preferred
- Experience supervising a remote team preferred
- Call center experience strongly preferred
- Experience in managing and engaging a remote team
- Strong internet service required, to include at least 16
megabytes per second download and most importantly 5 megabytes per
second upload
- Availability to work evenings, weekends and holidays as needed
-Pay Range:The pay range for this role is: $ 65890.00 to $ 98890.00
for California. -Note:Please note that this range represents the
pay range for this and many other positions at Blue Shield that
fall into this pay grade. Blue Shield salaries are based on a
variety of factors, including the candidate's experience, location
(California, Bay area, or outside California), and current employee
salaries for similar roles.
Keywords: Blue Shield of California, Fremont , SUPERVISOR, OPERATIONS, Other , Lodi, California
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