Customer Experience Manager
Company: The Michael's Companies
Location: San Rafael
Posted on: October 15, 2024
Job Description:
Customer Experience ManagerLocations: San Rafael-400 Las
Gallinas AveTime Type: Full timePosted on: Posted 3 Days AgoJob
Requisition ID: R00269808Store - BAY-SAN RAFAEL, CADeliver a
customer centric shopping experience by managing and delivering
effective front-end operations and expectations. Lead the
omnichannel processes. Maintain store recovery standards to deliver
our Brand Promises. Deliver friendly customer
service.Responsibilities
- Assist Store Manager in leading and managing adherence to
Standard Operating Procedures (SOPs) and Company programs to ensure
compliance with applicable laws and requirements; ensure execution
of Company policies and standards; hold them accountable for store
conditions and results.
- Ensure all front end policies and procedures are followed;
achieve your KPIs and manage your team to achieve their role
KPIs.
- Plan and lead the execution of class and in-store events in
accordance with Company programs.
- Lead the omnichannel processes.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes to include Return to Vendor
(RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new Team Members.
- Train, observe, and coach the customer experience team (sales
floor and cashier) to achieve results; participate in the
performance management process; support Talent Development of your
team; utilize the leadership competencies for continued
self-development.
- Serve as Manager on Duty (MOD).
- Interacts with others in an accepting and respectful manner;
remains positive and respectful, even in difficult situations;
promotes commitment to the organization's vision and values;
projects a positive image; and serves as a role model for
others.
- Acknowledge customers, help locate the product and provide
solutions.
- Participate in the truck unloading and stocking processes to
ensure truck standards are followed and completed within
budget.
- Cross train in Custom Framing selling and production.
- In select stores that do not have a Framing Manager,
responsibilities also include: leading the delivery of high-quality
custom framing solutions to our customers on time by planning and
managing the completion of the framing workload in partnership with
the Store Manager.Other duties as assigned.Preferred
Knowledge/Skills/Abilities
- Retail management experience preferred.Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and
stretching.
- Lifting heavy boxes and accessing high shelves by ladder or
similar equipment.
- If you need help performing these essential functions of the
job, please contact your supervisor so that we may engage in the
interactive process with you to determine if a reasonable
accommodation is available.Work Environment
- Public retail store setting taking care of our customers; all
public areas are climate controlled; some stock rooms may not be
climate controlled; some outdoor work if assigned to retrieve
shopping carts or while unloading trucks; Frame shop contains glass
cutter and heat press; work hours include nights, weekends and
early mornings.Applicants in the U.S. must satisfy federal, state,
and local legal requirements of the job.Total Base Pay Range for
this Position:$17.00 - $22.70For 50 years, Michaels has been the
best place for all things creative. We strive to inspire our
customers, cultivate confident leaders, and serve our communities
by fostering an inclusive environment for everyone to learn, shop,
and create. At Michaels, everyone has a seat at our craft table and
every Team Member is encouraged to hone their craft with
opportunities for personal and professional growth. From our Stores
and Distribution Centers to Artistree and our Support Center, our
best-in-class team is committed to delivering on our purpose to
fuel the joy of creativity. As the leading creative destination in
North America, we operate over 1,290 stores in 49 states and Canada
and online at Michaels.com and Michaels.ca. The Michaels Companies,
Inc. also owns Artistree, a manufacturer of custom and specialty
framing merchandise, and MakerPlace by Michaels, a dedicated
handmade goods marketplace.Michaels is an Equal Opportunity
Employer. We are here for all Team Members and all Makers to
create, innovate and be better together.Michaels is committed to
the full inclusion of all qualified individuals. In keeping with
this commitment, Michaels will assure that people with disabilities
are provided reasonable accommodations. Accordingly, if a
reasonable accommodation is required to fully participate in the
job application or interview process, to perform the essential
functions of the job, and/or to receive all other benefits and
privileges of employment, please contact Customer Care at
1-800-642-4235 (1800-MICHAEL).
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Keywords: The Michael's Companies, Fremont , Customer Experience Manager, Executive , San Rafael, California
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