Client Success Manager III
Company: BlueVoyant
Location: San Francisco
Posted on: October 12, 2024
Job Description:
Client Success Manager IIILocation: Remote in the United
StatesMust be able to speak and write fluent technical Spanish in a
business settingThe Client Success Team is composed of Client
Success Managers (CSMs) that are well versed in the security space,
and whose purpose is to assist you in getting the most value out of
your BlueVoyant solutions. CSMs promote the rapid, yet accurate
maturation of client partnerships, as well as maximize the time to
value, drive continuous improvement, and foster renewals and
growth. All accounts over 100K in ACV are assigned a CSM. Accounts
under 100K will be assigned to a dedicated team of CSMs (Digital
Strategy).Responsibilities:
- Serves as the primary point of contact for all customer
requests, needs, correspondence, escalations, etc.
- Primary advocate within internal BV stakeholder groups to drive
tangible outcomes
- Responsible for tracking all customer communications internally
with respective BV Teams
- Responsible for the coordination and scheduling of all customer
interactions (regular cadence, working sessions, escalation calls,
etc.) both with the customer and internal BV Teams
- Oversees the transition from deployment to Steady State and
establishes cadence/operating rhythm for new customers
- Drives customer adoption/engagement of current and additional
services provided from BV
- Aids in driving retention conversations to ensure customers are
on target for contract renewals
- Aids in discussions related to potential customer churn
(Playbooks, Churn War Room, etc.)
- Works closely with Sales Counterpart to position, educate, and
drive potential growth opportunities for additional BV Service
offerings
- Works directly with BlueVoyant Executive Leadership Team to
strategically align and coordinate support for BlueVoyant's largest
accounts
- Creates, organizes, and shepherds customer
QBRsQualifications:
- 7+ years of cyber security background
- Extensive experience managing large, complex accounts with
multiple LOBs and stakeholders
- Able to operate independently with minimal support from
leadership
- Able to identify the buying landscape within customer
environments and maintain relationships with critical decision
makers
- Superior organizational skills and ability to adapt to quickly
evolving environments
- Excellent written and verbal communication skills
- Fully understands the BV product/service landscape and is able
to effectively move from one team to another to obtain answers and
resolve issues
- Able to articulate BV's offerings, benefits, SOPs and
deliverables without hesitation
- Promotes team culture by independently demonstrating abilities
that solve organizational problems and drive efficiencies within
CS
- Able to define, create, execute service improvement plans
- Ability to provide advanced feedback and technical requirements
for process maturity
- Can create, adhere to, and help influence standard
organizational systems
- Advanced understanding of assigned BV Specific Product
sets
- Can organize and conduct speaking engagements to internal BV
groups with minimal oversight from leadershipAbout BlueVoyantAt
BlueVoyant, we recognize that effective cyber security requires
active prevention and defense across both your organization and
supply chain. Our proprietary data, analytics, and technology,
coupled with deep expertise, works as a force multiplier to secure
your full ecosystem. Accuracy! Actionability! Timeliness!
Scalability!Led by CEO, Jim Rosenthal, BlueVoyant's highly skilled
team includes former government cyber officials with extensive
frontline experience in responding to advanced cyber threats on
behalf of the National Security Agency, Federal Bureau of
Investigation, Unit 8200, and GCHQ, together with private sector
experts. BlueVoyant services utilize large real-time datasets with
industry leading analytics and technologies.Founded in 2017 by
Fortune 500 executives, including Executive Chairman, Tom Glocer,
and former Government cyber officials, BlueVoyant is headquartered
in New York City and has offices in Maryland, Tel Aviv, San
Francisco, London, Budapest, and Latin America.All employees must
be authorized to work in the United States. BlueVoyant provides
equal employment opportunities to all employees and applicants for
employment without regard to race, color, religion, sex, national
origin, age, disability or genetics. In addition to federal law
requirements, BlueVoyant complies with applicable state and local
laws governing non-discrimination in employment in every location
in which the company has facilities.Disclaimer: Please note that
pursuant to contractual requirements and applicable law, in order
for employees to perform work on some of the company's federal
contracts, U.S. citizenship is required. Accordingly, an employee's
ability to perform work on such contracts is contingent upon the
company's verification of the employee's citizenship status.
Furthermore, individuals may be subject to additional background
checks and fingerprinting.BlueVoyant Candidate Privacy NoticeTo
understand how we secure and manage your personal data upon
submitting a job application, please see our Candidate Privacy
Notice, which can be found here -
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Keywords: BlueVoyant, Fremont , Client Success Manager III, Executive , San Francisco, California
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