Operations Director, Digital Marketing (for DASO, Digital Acquisition Strategy & Ops)
Company: Servicenow
Location: Santa Clara
Posted on: October 11, 2024
Job Description:
Company DescriptionAt ServiceNow, our technology makes the world
work for everyone, and our people make it possible. We move fast
because the world can't wait, and we innovate in ways no one else
can for our customers and communities. By joining ServiceNow, you
are part of an ambitious team of change makers who have a restless
curiosity and a drive for ingenuity. We know that your best work
happens when you live your best life and share your unique talents,
so we do everything we can to make that possible. We dream big
together, supporting each other to make our individual and
collective dreams come true. The future is ours, and it starts with
you.With more than 7,700+ customers, we serve approximately 85% of
the Fortune 500, and we're proud to be one of FORTUNE 100 Best
Companies to Work For and World's Most Admired Companies.Learn more
on and about their experiences working at ServiceNow.Unsure if you
meet all the qualifications of a job description but are deeply
excited about the role? We still encourage you to apply! At
ServiceNow, we are committed to creating an inclusive environment
where all voices are heard, valued, and respected. We welcome all
candidates, including individuals from non-traditional, varied
backgrounds, that might not come from a typical path connected to
this role. We believe skills and experience are transferrable, and
the desire to dream big makes for great candidates.Job
DescriptionWe are seeking a highly motivated and experienced
individual to join ServiceNow as an Operations Director, Digital
Marketing for DASO (Digital Acquisition Strategy & Ops). This
position will report to the Senior Director of Digital Scaled
Marketing.In this critical role, you will work closely with the VP
of Digital Marketing to provide strategic support, facilitate
communication and collaboration, drive operational efficiency, and
ensure the successful execution of key initiatives within the
digital marketing organization. You will be an essential partner to
the VP and their leadership team, playing a pivotal role in
enabling the achievement of departmental goals and driving the
overall success of ServiceNow's digital marketing
efforts.Responsibilities
- Strategic Partnership: Collaborate closely with the VP of
Digital Marketing Strategy and Operations and their leadership
team, to understand the vision, objectives, and priorities of the
department. Provide strategic advice, recommendations, and insights
to inform decision-making and drive organizational success.
- Operational Excellence: Develop and implement operational
processes, systems, and frameworks to streamline workflows, improve
efficiency, and enhance the overall effectiveness of the Digital
Marketing organization. Identify areas for process optimization and
drive initiatives to achieve operational excellence. Will own
top-line management of budget and people strategy.
- Rhythm of Business: Run QBRs, All Hands, Leadership Meetings,
Offsites, and Workshops, in addition to driving special projects
and global alignment.
- Cross-functional Collaboration: Foster effective collaboration
and communication between the digital marketing team and other
departments within and external to Marketing at ServiceNow.
Coordinate cross-functional projects, initiatives, and meetings to
ensure alignment and successful execution of strategic
objectives.
- Performance Tracking and Reporting: Coordinate timely delivery
of reporting (e.g., QBRs) and provide quality control with context
to assure global alignment and readiness for executive-level
audiences.
- Project Management: Lead and oversee key projects and
initiatives within the Digital Marketing organization. Define
project scope, objectives, timelines, and deliverables. Coordinate
resources, manage dependencies, and ensure successful project
execution.
- Stakeholder Management: Build and maintain strong relationships
with internal and external stakeholders, including senior
executives, cross-functional teams, vendors, and partners.
Represent the VP of Digital Marketing in meetings, conferences, and
other relevant forums as required.Qualifications
- Bachelor's degree in marketing, business administration, or a
related field (Master's degree preferred).
- 5+ years of experience in Digital Marketing, with a focus on
strategic planning, operations, or project management. 12+ years
overall experience.
- Strong understanding of Digital Marketing concepts, platforms,
and technologies.
- Prior experience as a Chief of Staff in or / Ops experience is
essential.
- Prior experience across tech or consulting is a plus.
- Proven track record of driving operational efficiency and
process improvement within a marketing organization.
- Excellent project management skills, with the ability to lead
cross-functional teams and manage multiple initiatives
simultaneously.
- Exceptional communication and interpersonal skills, with the
ability to build effective relationships and influence stakeholders
at all levels.
- Strong analytical and problem-solving abilities, with a
data-driven approach to decision-making.
- Ability to work in a fast-paced, dynamic environment and adapt
quickly to changing priorities.For positions in the Bay Area, we
offer a base pay of $173,100 - $302,900, plus equity (when
applicable), variable/incentive compensation and benefits. Sales
positions generally offer a competitive On Target Earnings (OTE)
incentive compensation structure. Please note that the base pay
shown is a guideline, and individual total compensation will vary
based on factors such as qualifications, skill level, competencies
and work location. We also offer health plans, including flexible
spending accounts, a 401(k) Plan with company match, ESPP, matching
donations, a flexible time away plan and family leave programs
(subject to eligibility requirements).Additional
InformationServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, creed, religion, sex, sexual
orientation, national origin or nationality, ancestry, age,
disability, gender identity or expression, marital status, veteran
status or any other category protected by law.At ServiceNow, we
lead with flexibility and trust in our distributed world of work.
to learn about our work personas: flexible, remote and
required-in-office.If you require a reasonable accommodation to
complete any part of the application process, or are limited in the
ability or unable to access or use this online application process
and need an alternative method for applying, you may contact us at
for assistance.
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Keywords: Servicenow, Fremont , Operations Director, Digital Marketing (for DASO, Digital Acquisition Strategy & Ops), Executive , Santa Clara, California
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