Assistant Operations Manager (SFO)
Company: CLEAR
Location: San Francisco
Posted on: October 10, 2024
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Job Description:
The Assistant Operations Manager will be a part of our airport
leadership team, reporting to the General Manager and leading and
driving the daily floor operations at your station. The ideal
candidate for this position thrives in a fast-paced environment,
and is a hands-on coach for security, customer service and sales.
*Key Responsibilities Include:** Spend 80% of time on the floor in
a customer-facing environment at the airport* Ensure CLEAR and TSA
policy and procedures are conducted with the highest levels of
security and integrity* Monitor & drive security, service & sales
on each shift* Manage shift briefings, debriefs & huddles, as well
as any changes, breaks, and rotations Coach, mentor, and train the
team to meet sales and customer service goals and standards*
Oversee asset control & devices - understand how our technology
works & be able to troubleshoot when necessary* Represent CLEAR
throughout the airport, TSA and airline community by building
strong stakeholder relationships* Manage incident prevention and
responses* Attend station management team meetings *Ideal
candidates will have:** 1-2 years of leadership experience in a
customer-facing operation (i.e. retail, restaurants, hospitality,
rental cars). * Excellent interpersonal and communication skills
with the ability to motivate, mentor and influence others.* Ability
to manage multiple priorities in an ever-changing environment*
Strong organizational skills with the ability to manage multiple
priorities and tasks* Proficiency in using technology daily in your
work* Required to successfully complete a government background
investigation* Ability to stand/walk for extended periods of time*
Ability to follow policies and procedures set forth by CLEAR,
airport, state and federal regulations* Availability to work a
non-traditional schedule (i.e. weekends, holidays, early mornings,
and/or evenings)*About CLEAR:*Have you ever had that green-light
feeling? When you hit every green light and the day just feels like
magic. CLEAR's mission is to create frictionless experiences where
every day has that feeling. With more than 25+ million passionate
members and hundreds of partners around the world, CLEAR's identity
platform is transforming the way people live, work, and travel.
Whether it's at the airport, stadium, or right on your phone, CLEAR
connects you to the things that make you, you - unlocking easier,
more secure, and more seamless experiences - making them all feel
like magic.CLEAR provides reasonable accommodation to qualified
individuals with disabilities or protected needs. Please let us
know if you require a reasonable accommodation to apply for a job
or perform your job. Examples of reasonable accommodation include,
but are not limited to, time off, extra breaks, making a change to
the application process or work procedures, policy exceptions,
providing documents in an alternative format, live captioning or
using a sign language interpreter, or using specialized equipment.
Associated topics: assistant gm, business coach, executive
producer, fire marshal, general manager, lieutenant, police
captain, senior manager, sergeant, shift supervisor
Keywords: CLEAR, Fremont , Assistant Operations Manager (SFO), Executive , San Francisco, California
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