Account Manager, Mid-Market San Francisco, CA
Company: Retool, Inc.
Location: San Francisco
Posted on: October 9, 2024
Job Description:
Nearly every company in the world runs on custom software:
Gartner estimates that up to 50% of all code is written for
internal use. This is the operational software for refunding
orders, underwriting loans, onboarding employees, analyzing
transactions, and providing customer support. But most companies
don't have adequate resources to properly invest in these tools,
leading to a lot of old and clunky internal software or, even
worse, users still stuck in manual and spreadsheet flows.At Retool,
we're on a mission to bring good software to everyone. We're
building a new type of development platform that combines the
benefits of traditional software development with a drag-and-drop
UI editor and AI, making it dramatically faster to build internal
tools. We believe that the future of software development lies in
abstracting away the tedious and repetitive tasks developers waste
time on, while creating reusable components that act as a force
multiplier for future developers and projects. The result is not
just productivity, but good software by default. And that's a
mission worth striving for.Today, our customers span from small
startups building their first operational tools to Fortune 500
companies building mission-critical apps for thousands of users
across their business. Interested in joining us? Let us know!WHY
WE'RE LOOKING FOR YOU:At Retool, client relationships are our top
priority. We're seeking a dedicated and personable account manager
to maintain client accounts, ensure customers derive value, manage
renewals, identify expansion opportunities, and serve as their
primary point of contact. The ideal candidate is passionate about
sales, driven to hit targets, and committed to providing
exceptional customer service. If you love building meaningful,
long-lasting relationships that drive our business forward, you'll
thrive in this role.WHAT YOU'LL DO:
- Close net new revenue through customer expansion and
cross-selling new Retool products.
- Drive quality pipeline growth with new products, application
use cases, product updates, and marketing-driven events.
- Understand our customer use cases and their business
initiatives to optimize Retool usage and introduce new use case
ideas.
- Deliver optimal forecasts and commercial outcomes by running
strategic sales processes with a consistent sales methodology
(MEDDPICC, Value Based selling).
- Evaluate core usage trends, articulate Retool's impact, and
provide strategic recommendations during account reviews.
- Identify and proactively manage risk areas and commit to seeing
an issue through to complete resolution.
- Manage customer expectations with clear communication skills
and reliable follow ups.WHO YOU'LL WORK WITH:As an Account Manager,
you'll work cross-functionally with internal teams, including
account executives, sales engineers, technical account managers,
deal desk, and legal.THE SKILLSET YOU'LL BRING:
- Professional experience in a sales or customer service role in
the mid-market space (100-1,000 employees).
- Consistent track record of hitting and exceeding quotas for new
and expansion business.
- Ability to conduct discovery calls to identify opportunities
and build pipeline.
- Strong multitasking and organizational skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to position proposals, negotiate terms,
and close deals.PREFERRED QUALIFICATIONS:
- Proven track record of meeting or exceeding quotas and
receiving positive customer feedback.
- Proficiency with common customer relationship management
software, such as Outreach, Salesforce and LinkedIn
SalesNavigator.
- Professional certification a plus (ex: from Strategic Account
Management Association).For candidates based in San Francisco, the
pay range(s) for this role is listed below and represents base
salary range for non-commissionable roles or on-target earnings
(OTE) for commissionable roles. This salary range may be inclusive
of several career levels at Retool and will be narrowed during the
interview process based on a number of factors such as (but not
limited to), scope and responsibilities, the candidate's experience
and qualifications, and location.Additional compensation in the
form(s) of equity, and/or commission/bonuses are dependent on the
position offered. Retool provides a comprehensive benefit plan,
including medical, dental, vision, and 401(k). Pay and benefits are
subject to change at any time, consistent with the terms of any
applicable compensation or benefit plans.$170,340 - $230,460
USDRetool offers generous benefits to all employees and hybrid work
location. For more information, please visit the benefits and perks
section of our careers page!Retool is currently set up to employ
all roles in the US and specific roles in the UK. To find roles
that can be employed in the UK, please refer to our careers page
and review the indicated locations.
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Keywords: Retool, Inc., Fremont , Account Manager, Mid-Market San Francisco, CA, Executive , San Francisco, California
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