Senior Technical Program Manager (Mailchimp)
Company: Intuit Inc.
Location: Mountain View
Posted on: October 8, 2024
Job Description:
Intuit is a leading provider of business and financial
management solutions for small and mid-sized businesses,
self-employed entrepreneurs, consumers, and accounting
professionals. You probably know us by our flagship products,
QuickBooks, Credit Karma, TurboTax, and Mailchimp, but that's just
the start. We're taking on exciting challenges, and our strategy is
to be an AI-driven expert platform to deliver personalized
experiences to our customers to improve their entrepreneurial and
financial lives.Come join Mailchimp in the Product Development
Operations team as a Senior Technical Program Manager. This role is
responsible for accelerating the delivery of complex capabilities
and programs across the platform.We are looking for a strategic,
creative problem solver who can influence stakeholders across the
organization and lead high-visibility, high-impact programs
end-to-end to deliver business results.Responsibilities
- Partner with Business and Technology leaders to execute the
strategy for one or more key programs across the Mailchimp
platform.
- Drive multi-phase program roadmaps across multiple contributing
teams.
- Develop program charters ensuring the scope aligns with
business priorities.
- Develop & deliver program plans that encompass all phases of
planning, implementation, production readiness, and support
defining a cross-functional program structure.
- Provide steady leadership in the face of uncertainty, change,
and aggressive deadlines common to a rapidly growing company with
an evolving business model.
- Establish program operating rhythms leading cross-functional
meetings and fostering teamwork. Quickly and effectively identify
and clarify the critical few issues and drive appropriate decisions
and actions.
- Communicate progress, report status, and provide relevant
insights across organizational boundaries and levels from
individual contributor to senior executive.
- Manage and track program execution to ensure successful,
high-quality, on-time delivery by working through risks and
interdependencies.
- Promote collaboration and coordination across broad categories
of stakeholders.
- Partner with business unit and platform product management, and
product development leadership to identify benefits, short- and
long-term trade-offs, and balance the needs of all
stakeholders.
- Anticipate, recognize, and work through resistance or setbacks
independently, work well with others when conflicts arise. See
opportunities, ensure alignment with objectives, find common
ground, and promote understanding of alternative viewpoints before
driving for closure and cooperation.
- Partner with other Technical Program Managers to define,
socialize, and implement organization-wide processes.Minimum
Requirements
- 5+ years of Program Management experience leading multiple
well-defined small-medium complexity technology-focused
programs.
- Self-starter able to track complex and/or large volumes of
details (technical and program related), manage and coordinate with
10 scrum teams across multiple sites.
- Excellent leadership and interpersonal skills. Demonstrated
ability to work in a matrix environment and ability to influence
across levels.
- Outstanding communication skills appropriate for engineers and
executive-level audiences. Ability to communicate goals of
programs, relationship to business goals, provide summarized
executive views, while also being able to get into the details.
Self-awareness of what to share with each audience.
- Exceptional ability to build strong relationships and leverage
those relationships to influence across organizational boundaries
for delivery of best outcomes.
- Degree in engineering, computer science, information systems,
or equivalent experience.
- Good understanding of SaaS technologies or demonstrated ability
to collaborate with engineering teams on complex technology
programs.
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Keywords: Intuit Inc., Fremont , Senior Technical Program Manager (Mailchimp), Executive , Mountain View, California
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