Manager - Network Operations Center (NOC)
Company: Xperi
Location: San Jose
Posted on: October 8, 2024
Job Description:
Xperi invents, develops and delivers technologies that create
extraordinary experiences at home and on the go for millions of
people around the world. Powering billions of consumer electronics,
connected cars and digital content titles, we make entertainment
more immersive, driving more intelligent and every interaction
seamlessly personalized through our renowned consumer brands: DTS,
HD Radio, IMAX Enhanced and TiVo.Xperi (NYSE: XPER) is a publicly
traded technology company headquartered in San Jose, CA with over
2,000 employees across North America, Europe and Asia. Come join a
thriving team where you can play an integral role in shaping the
future of entertainment technology.About the role:At TiVo, we are
dedicated to providing extraordinary entertainment experiences to
our customers worldwide. We are in search of an experienced
professional to take on the role of Senior Manager of TiVo
Network/Service Operations Center. In this critical position, you
will be accountable for the day-to-day health and availability of
all TiVo services and infrastructure. As the leader of our
Operations team, you will be instrumental in ensuring service
uptime, corporate and customer systems availability, and building
and managing an outstanding team. If you thrive in a fast-paced,
innovative environment and have a passion for maintaining
operational excellence, we want to hear from you.What you will get
to do:
- Direct and cultivate a global team of engineers, fostering a
culture of continuous improvement in a 24x7x365 operation.
- Develop and document policies and best practices to analyze and
maintain service stability.
- Own the day-to-day health, uptime, and reliability of network,
server, storage, and ancillary infrastructure.
- Play a key role in implementing and prioritizing process
improvement initiatives across the organization, ensuring
compliance and drive standardization.
- Collaborate with cross-functional teams to negotiate
requirements, specifications, and technical acceptance criteria for
onboarding new features, functionality, and services.
- Work closely with engineering, operations and project
management teams to develop innovative technical solutions,
emphasizing functionality, performance, scalability, and
reliability.
- Develop reports and analytics to drive innovation and
efficiency, ensuring speed in identifying and resolving outages and
incidents.
- Partner with Customer Success leaders to understand customer
requirements, contractual obligations, and expectations, ensuring
exceptional service and communications.Who we are looking for:
- Bachelor's degree in Information Technology, Computer Science,
or related field.
- Minimum of 5+ years of experience managing operations in a 24x7
global infrastructure.
- Preferred experience in an operations environment focused on
resolving incidents.
- Preferred 2+ years of experience with the ITIL V3
framework.
- Proven team leadership skills, with the ability to motivate,
mentor, and encourage personal advancement.
- Excellent project management skills and the ability to thrive
in a fast-paced environment.
- Technical expertise in code, networking, systems, and storage,
with the ability to lead discussions with executive
management.
- Demonstrated experience in troubleshooting and maintaining
network and large-scale Linux systems.
- Superb written and oral communication skills in English, with
experience in incident experience with internal and external
customers.
- Familiarity with Consumer Electronics and/or video-based
products.Life @ Xperi:At Xperi, we value People, Customers,
Performance and Innovation. We are dedicated to creating a
workplace where all employees have a voice and sense of belonging,
feel safe and valued, and are acknowledged for how their unique
differences contribute to organizational culture and business
outcomes.Our employees and their families are important to us, and
our comprehensive pay, stock and benefits programs reflect that.
Xperi supports personal well-being, builds financial security and
enables employees to share in our collective success.Rewards
include:
- Competitive compensation (salary, equity and bonuses) and
comprehensive benefits designed to foster work-life balance, care
for your health, protect your finances and help you save and invest
for the future.
- Generous paid time away from work, including flexible time off,
holidays and sick time, health and wellness initiatives, and a
charitable match program to help you give back to your
community.
- Great perks, which vary by location and can be site-specific:
employee discounts, transportation reimbursements, subsidized cafes
and fitness facilities.
- A flexible, hybrid work environment combining the best of
in-office collaboration and community-building along with the
benefits of working from home.The estimated base salary range for
this full-time position is $139,600 - $185,000 plus bonus, equity,
and benefits, and can vary if outside of this location. Our salary
ranges are determined by role, level, and location. Within the
range, individual pay is determined by work location and additional
factors, including job-related skills, competencies, experience,
market demands, internal parity, and relevant education or
training. Your recruiter can share more about the specific salary
range and perks and benefits for your location during the hiring
process.
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Keywords: Xperi, Fremont , Manager - Network Operations Center (NOC), Executive , San Jose, California
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