Product Manager- Payment Operations
Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: October 8, 2024
Job Description:
Chicago, IL or San Francisco, CA or Detroit, MI or Jacksonville,
FL or Atlanta, GAAt SpotOn, we're helping restaurants and small
businesses compete and win with flexible payment and software
technology-backed by real people who really care. From seamless
point-of-sale systems to integrated restaurant management
solutions, every SpotOn tool is designed to help local businesses
increase profits and create better experiences for their customers
and employees.Recently, SpotOn was:
- Named one of Fast Company's Most Innovative Companies of
2024
- Awarded Great Places to Work and Built In's Best Workplaces for
the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars,
retail, and small businesses by Capterra usersWe're committed to
caring hard and moving fast so that we can continue to grow and
make a positive impact together.That's where you come in.Product
Manager: Payment OperationsLocations: Chicago, IL; San Francisco,
CA; Detroit, MI; Jacksonville, FL; Atlanta, GAThe RoleWe are
seeking an experienced Product Manager who is passionate about the
payments industry, building innovative products, and making a
significant impact on a wide range of businesses in the hospitality
space. As a Product Manager for Payment Operations, you will play a
crucial role in shaping the future of payment solutions, enabling
seamless transactions for millions of merchants and customers.You
will work on:
- Product Strategy and Roadmap: Create and articulate a
comprehensive product vision, strategy and roadmap for your product
area, aligning with SpotOn's broader objectives.
- Cross-Functional Collaboration: Work closely with Engineering,
Design, Marketing, Data Science, and Go-to-Market teams to create a
cohesive product vision. Collaborate effectively to ensure
successful execution of product initiatives, positioning our
company as a leading player in the payments industry.
- Innovation and Market Research: Stay ahead of industry trends,
competitor offerings, and regulatory changes. Conduct thorough
market research to identify opportunities for new payment products
and features that meet the evolving demands of our merchants.
- Customer-Centric Approach: Put our merchants at the center of
product decision-making. Utilize customer feedback, behavior data,
and analytics to continuously improve the payments experience,
driving customer satisfaction and loyalty.
- Product Development and Lifecycle Management: Define clear
product requirements and user stories. Work closely with
engineering teams throughout the product development lifecycle,
ensuring timely delivery of high-quality payment solutions.
- Compliance and Security: Work with compliance teams to ensure
that all payment products comply with card brand regulations and
adhere to the highest standards of security and risk management,
safeguarding our merchants' financial transactions.
- Business Growth: Identify opportunities to expand our merchant
payment solutions, drive revenue growth, and enhance our value
proposition for merchants through strategic partnerships and market
expansion.
- Data-Driven Decision Making: Utilize data and metrics to make
informed product decisions, measure product performance, and
optimize payment offerings.Qualifications:
- 4+ years of experience or equivalent expertise in product
delivery or a relevant domain area.
- Demonstrated ability to execute operational management and
change readiness activities.
- Strong understanding of delivery and a proven track record of
implementing continuous improvement processes.
- Experience in product or platform-wide release management, in
addition to deployment processes and strategies.
- Strong organization and execution capabilities, including
leading initiatives and cross functional teams.
- Excellent communication and presentation skills including the
ability to effectively synthesize, organize and communicate complex
information.At SpotOn, we put people above everything else. We're
known for our innovative software and technology solutions, but we
stand out because of the hard-working humans behind the tech. We
can't take care of our clients without taking care of our employees
first, and that's why we invest in you with a competitive benefits
package that includes the following:
- Medical, Dental, and Vision Insurance
- 401k with company match
- Restricted Stock Units
- Flexible Time Off
- Headspace membership for guided meditation and stress relieving
tools
- Employee Resource Groups for Diversity and Inclusion, Women,
LGBTQIA+, and other communities
- Monthly cell phone and internet stipend
- Subscription to Linkedin Learning and Tuition reimbursement of
up to $2k per calendar yearCompensation:
- Our base pay range is $150,000 - $175,000 for this role +
RSUs.
- Please note the salary range listed is just one component of a
competitive compensation package which includes a company stock
plan.
- Offers will be reflective of the candidate's location and
experience.SpotOn is an equal employment opportunity employer.
Qualified candidates are considered for employment without regard
to race, religion, gender, gender identity, sexual orientation,
national origin, age, military or veteran status, disability, or
any other characteristic protected by applicable law.SpotOn is an
e-verify company.Apply for this job* indicates a required field
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Keywords: Tbwa Chiat/Day Inc, Fremont , Product Manager- Payment Operations, Executive , San Francisco, California
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