SR OUTBOUND PRODUCT MANAGER
Company: ServiceNow
Location: Santa Clara
Posted on: October 4, 2024
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Job Description:
Company DescriptionIt all started in sunny San Diego, California
in 2004 when a visionary engineer, Fred Luddy, saw the potential to
transform how we work. Fast forward to today - ServiceNow stands as
a global market leader, bringing innovative AI-enhanced technology
to over 8,100 customers, including 85% of the Fortune 500. Our
intelligent cloud-based platform seamlessly connects people,
systems, and processes to empower organizations to find smarter,
faster, and better ways to work. But this is just the beginning of
our journey. Join us as we pursue our purpose to make the world
work better for everyone.Job DescriptionServiceNow is looking for
an Outbound Product Manager for Platform -Solutions. -This is a
highly visible role, interacting heavily with customers and
executives at ServiceNow and owning key enablement responsibilities
that impact the product success -and customer adoption of our
products.The Sr. Outbound Product Manager will focus on the success
of our customers adopting our agent collaboration and routing
products and their GenAI components.In this role, you have key
responsibilities related to the delivery of Platform Experience
Products, including working with internal BU partners and Inbound
Product Managers, driving customer experience -roadmaps, and
aligning with customers' desired outcomes. These responsibilities
allow for cross-functional workloads and daily interactions with
Customers, Partners, Product Management, Design, -Marketing,
Support, and Engineering.What you get to do in this role:Deliver
high-quality technical enablement content that facilitates product
adoption at-scale.Present and influence C-level executives on key
initiatives, resourcing, and growth strategiesCollaborate with
Product Marketing to develop programs and GTM content across
cross-functional teams including content creation for product
launches, website content, social media, product videos, webinars,
tradeshows, case studies, blog posts, and moreEvangelize the value
of the technology at executive briefings, marketing events,
webinars, as well as other sales and marketing channelsProduce and
deliver sales education materialsDevelop an understanding of how
our customers use our agent collaboration and routing products
including top customer pain points and product
opportunities.Collaborate with Inbound Product to influence product
roadmap, vision, and strategy by representing the voice of the
customer.Work directly with the pre-sales and sales teams to
nurture, grow, and close in-flight opportunitiesConduct
demonstrations of the product, both standard and tailored to
prospects and existing customersMaintain a firm grasp of the
competitive landscape and identify areas of competitive
differentiation for internal consumption and competitive
programsQualifications5-10 years of experience in product
management, product marketing, customer success, or
pre/post-sales/product development experience -Proven track record
in constructing compelling positioning and thought leadership
contentProven creative thinker that can generate and execute on
innovative product experience -ideas -Comfortable delivering
product presentations to large audiencesExperience working with a
high-growth SaaS product line preferredConsistent track record of
working cross-functionally to deliver business impactDemonstrated
customer obsession in engagementsExcellent people and presentation
skills to engage with all levels of customers, colleagues,
cross-functional teams, executive stakeholders, and partners.
-Strong networking and influencing skills; able to drive extended
and virtual teamsOutstanding written and oral communication
skills.Willing to travel up to 25%Not sure if you meet every
qualification? We still encourage you to apply! We value
inclusivity, welcoming candidates from diverse backgrounds,
including non-traditional paths. Unique experiences enrich our
team, and the willingness to dream big makes you an exceptional
candidate!For positions in this location, we offer a base pay of
$123,300 - $209,700, plus equity (when applicable),
variable/incentive compensation and benefits. Sales positions
generally offer a competitive On Target Earnings (OTE) incentive
compensation structure. Please note that the base pay shown is a
guideline, and individual total compensation will vary based on
factors such as qualifications, skill level, competencies, and work
location. We also offer health plans, including flexible spending
accounts, a 401(k) Plan with company match, ESPP, matching
donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role
is located and is subject to change based on work
location.Additional InformationWork PersonasWe approach our
distributed world of work with flexibility and trust. Work personas
(flexible, remote, or required in office) are categories that are
assigned to ServiceNow employees depending on the nature of their
work. -Learn more here.Equal Opportunity EmployerServiceNow is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, creed,
religion, sex, sexual orientation, national origin or nationality,
ancestry, age, disability, gender identity or expression, marital
status, veteran status, or any other category protected by law. In
addition, all qualified applicants with arrest or conviction
records will be considered for employment in accordance with legal
requirements. -AccommodationsWe strive to create an accessible and
inclusive experience for all candidates. If you require a
reasonable accommodation to complete any part of the application
process, or are unable to use this online application and need an
alternative method to apply, please contact
talent.acquisition@servicenow.com -for assistance. -Export Control
RegulationsFor positions requiring access to controlled technology
subject to export control regulations, including the U.S. Export
Administration Regulations (EAR), ServiceNow may be required to
obtain export control approval from government authorities for
certain individuals. All employment is contingent upon ServiceNow
obtaining any export license or other approval that may be required
by relevant export control authorities. -From Fortune. 2024 Fortune
Media IP Limited. All rights reserved. Used under license.
-SummaryType: Full-timeFunction: Product ManagementExperience
level: Mid-Senior LevelIndustry: Information Technology And
Services
Keywords: ServiceNow, Fremont , SR OUTBOUND PRODUCT MANAGER, Executive , Santa Clara, California
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