Auto Body General Manager

Company: The Boyd Group
Location: Sacramento
Posted on: September 30, 2024

Job Description:

Lead a team of professionals in a fast-paced collision repair environment, driving customer satisfaction and operational excellence.

Gerber Collision & Glass is one of the largest collision repair companies in North America, with a strong presence in the United States and Canada. Our team of over 10,000 members is passionate about delivering exceptional customer experiences and achieving operational excellence.

The General Manager plays a pivotal role in the success of the customer's experience, ensuring that all team members are working in alignment to provide the highest quality standards of professionalism. This includes coaching and empowering team members to achieve their individual goals and contributing to the overall success of the store.

The General Manager is responsible for planning and implementing the daily operations of the Collision Center, ensuring that overall KPI's and insurance metrics are met. This includes preparing and managing the annual and monthly operating budget, forecasting and tracking sales, profit, and expense objectives, and delivering formal annual performance reviews and informal monthly performance reviews.

Key Responsibilities:

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• Ensure consistent execution of the WOW plan.
  
• Prepare and manage the annual and monthly operating budget of the collision center.
  
• Forecast, target, and track monthly sales, profit, and expense objectives.
  
• Deliver formal annual performance reviews and informal monthly performance reviews.
  
• Monitor and maintain all A/P and A/R relating to the Collision Center.
  
• Maintain a clean and organized repair facility at all times.
  
• Monitor all maintenance required for all shop equipment, including the paint booth.
  
• Provide training for all staff as necessary.
  
• Ensure all staff wear proper safety gear and adhere to dress code.
  
• Open and close the facility daily as per established procedures.
  
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
  
• Manage all estimates to ensure labor mix is within established standards.
  
• Manage store capacity.
  
• Lead and manage all repair facility personnel.
  
• Facilitate monthly Health & Safety and staff meetings.
  
• Attend monthly managers meetings.
  
• Attend training, information sessions, and workshops recommended by Senior Leadership Team.
  
• Store CSI performance review and follow up within 24 hours.
  
  
  Education and/or Experience Required:
  
  • 
    
  • Post-Secondary Education or equivalent.
    
  • Proven leadership experience in a collision repair environment or similar role.
    
    
    Required Skills/Abilities:
    
    • 
      
    • Attention to detail and a high degree of accuracy.
      
    • Ability to consistently demonstrate a successful client experience.
      
    • Communicate clearly both verbally and in writing.
      
    • Ability to motivate others utilizing effective coaching tools and management skills.
      
      
      Gerber Collision & Glass offers a comprehensive benefits package, including:
      
      • 
        
      • Competitive Pay Plans.
        
      • Medical, Prescription Drug, Dental & Vision Insurance.
        
      • 401(k) Retirement Plan with company match.
        
      • Employer Paid Short-Term Disability & Life Insurance.
        
      • Paid Vacation & Holidays.
        
      • Continuing Education Opportunities.
        
        
        Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

Keywords: The Boyd Group, Fremont , Auto Body General Manager, Executive , Sacramento, California