FIELD DESKTOP SUPPORT ENGINEER

Company: Compunnel Inc.
Location: Sunnyvale
Posted on: October 1, 2024

Job Description:

Job Role: Field Desktop SupportLocation: Santa Clara CA and Sunnyvale CA (Local candidate first preferred)Contract (W2) Only
Responsibilities:

• Technical Support: Provide day-to-day support for end users' hardware, software, and networking issues.
• Troubleshooting: Diagnose and resolve desktop and laptop hardware and software issues, including operating systems, network connectivity, printers, and peripherals.
• Software Installation: Install, configure, and troubleshoot desktop software applications (Windows, Mac, Office 365, etc.).
• System Updates: Perform regular system updates, software patches, and configuration changes to ensure system stability and security.
• Asset Management: Maintain an inventory of hardware and software assets, ensuring that systems and software are licensed and up-to-date.
• Incident Management: Use IT Service Management tools (like ServiceNow or Remedy) to log, track, and resolve incidents and service requests within defined SLAs.
• User Training: Provide basic end-user training on hardware and software, including new systems or upgrades.
• Documentation: Maintain accurate documentation related to technical issues, fixes, configurations, and user manuals.
• Collaboration: Work closely with network administrators, security teams, and other IT departments to resolve issues and improve processes.
• Remote Support: Provide support to remote users using remote desktop tools and ensure smooth connectivity for offsite staff.
• Backup & Recovery: Assist in ensuring data backup solutions are working effectively and help in recovering lost or corrupted data when necessary.
  Skills and Qualifications:
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Experience: 2-4 years of experience in desktop support or a similar technical support role.
  • Technical Proficiency: Strong knowledge of Windows, macOS, and Linux environments, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and VPN technologies.
  • Problem-Solving: Excellent troubleshooting skills with the ability to work independently and resolve issues effectively
  • Communication Skills: Strong verbal and written communication skills to interact with users at all technical levels.
  • Certifications: Preferred certifications include CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundations

Keywords: Compunnel Inc., Fremont , FIELD DESKTOP SUPPORT ENGINEER, Engineering , Sunnyvale, California