Technical Solutions Consultant

Company: Abridge
Location: San Francisco
Posted on: April 14, 2025

Job Description:

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most-their patients.Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.The RoleWe are seeking a Technical Solution Consultant to join Abridge's growing team, where you will apply your advanced technical expertise to integrate Abridge's AI-driven solutions within enterprise health systems. Reporting to the VP of Solution Consulting & Informatics, you'll engage directly with enterprise clients and collaborate with our Growth, Implementation, and Product Engineering teams to align our technology with client requirements, ensure optimal deployment, and contribute to the ethical, secure, and scalable delivery of Abridge's offerings.What You'll Do

• Technical Leadership in AI and ML Architecture: Leverage in-depth knowledge of Abridge's AI pipeline and ML model to provide tailored technical insights to clients, addressing questions, concerns and serving as a commercial Subject Matter Expert (SME) for Abridge's underlying science and capabilities related ML pipeline and architecture.
• Ethics, Governance, and Benchmarking: Advise clients on Abridge best practices utilized for ethical AI development, governance, and benchmarking to support compliance and foster trust within health systems.
• Architectural Expertise: Apply advanced understanding of cloud architecture, networking, and server/storage infrastructure to optimize the integration and performance of Abridge's technology within healthcare environments.
• Solution Design and Customization: Customize technical solutions that incorporate Abridge's capabilities, ensuring seamless alignment with each client's existing systems and addressing their unique technical requirements.
• Pre-Sales Support: Act as the primary technical expert in the pre-sales process, delivering in-depth technical reviews, answering RFI/RFP queries, and supporting Information Security reviews.
• Industry and Technical Thought Leadership: Offer expert insights into healthcare industry trends, competitive landscape, and best practices, establishing Abridge as a trusted authority on AI in healthcare.
• Cross-functional Technical Collaboration: Work closely with Product Management, Engineering and Machine Learning teams to stay informed on Abridge's technical advancements, continuously adapting client-facing strategies and technical standards.What You'll Bring
  • 3+ years of experience in a technical consulting, solutions architecture, or sales engineering role within Healthcare SaaS or a related technology field.
  • Extensive technical expertise in AI pipelines, LLM model maintenance, and cloud architecture, as well as proficiency in networking and server/storage configurations within healthcare settings.
  • Proven understanding of ethical AI development, governance, and benchmarking, with the ability to advise clients on industry best practices.
  • Strong capability to build trusted relationships with senior technical leaders within Integrated Delivery Networks and Enterprise Health Systems.
  • Excellent problem-solving skills with a keen ability to simplify and communicate complex technical concepts.
  • Outstanding written and verbal communication skills.
  • Willingness to travel occasionally within the assigned territory to support client engagements.We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you're interested in the role but aren't sure whether or not you're a good fit, we'd still like to hear from you.Why work at Abridge?At Abridge, we're driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the "inverse" way in a legacy system-focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds-an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it's holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.How we take care of Abridgers:
    • Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
    • Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.
    • Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.
    • 401k and Matching: Contribution matching to help invest in your future.
    • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
    • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.
    • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.
    • Compensation and Equity: Competitive compensation and equity grants for full time employees.Diversity & InclusionAbridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
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Keywords: Abridge, Fremont , Technical Solutions Consultant, Accounting, Auditing , San Francisco, California