Technical Support Manager (VN155AP)

Company: 40HRS, Inc.
Location: Fremont
Posted on: April 3, 2025

Job Description:

Technical Support Manager

Find out if this opportunity is a good fit by reading all of the information that follows below.



RESPONSIBILITIES

Familiar with a variety of the field's concepts, practices, and procedures.
Manage TSD team to study existing products in order to detect flaws and inconsistencies as well as pinpoint the areas of improvement.
Manage TSD team and provide resources to do research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Supervise the team to ensure repair and refurbishment works are completed on time and meet customers' specifications.
Acts as advisor to TSD team regarding projects, tasks, and operations.
Ensures projects are completed on time and within budget.
Ensure proper recording and closure of all issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide internal personnel training.
Oversees proper staff training for department members to comply ISO requirements.





REQUIREMENTS

B/S or M/S in Computer field majors or equivalent work experiences.
Knowledge of management and technology of the system.
Good inter-department and customer communication skills.
Minimum 6 years of quality-related working experience.
Relies on extensive experience and judgment to plan and accomplish goals.

Keywords: 40HRS, Inc., Fremont , Technical Support Manager (VN155AP), IT / Software / Systems , Fremont, California