Customer Service Representative

Company: Ichor Systems
Location: Fremont
Posted on: April 3, 2025

Job Description:

The purpose of a Customer Service Specialist is to enter customer orders accurately and efficiently into a company's order processing system. This role is responsible for verifying customers' information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. The Customer Service Specialist may also be responsible for responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed

* Contact for Customer Inquiries, orders, complaints, RMA's and quotes.
* Enter customer orders into database accurately and promptly
* Verify order details for accuracy and completeness
* Provide order confirmations to customers
* Communicate with customers to resolve order discrepancies
* Maintain detailed and organized records of orders
* Collaborate with sales and warehouse teams to ensure order fulfillment
* Provide exceptional customer service
* Perform other administrative tasks as required
* Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
* Strong problem solving skills
* Proficiency in data entry and management
* Proficient in MS Office Suite, particularly MS Excel
* Aptitude for understanding a wide array of part numbers and manufacturing processes
* Excellent communication and customer service skills both written and verbal
* Strong attention to detail and accuracy
* Ability to multi-task in a fast-paced, deadline-driven environment
* Bachelor Degree in any discipline is preferred.

Keywords: Ichor Systems, Fremont , Customer Service Representative, Hospitality & Tourism , Fremont, California